When Does Client Experience Begin for Wedding Photographers

09/21/21

When Does Your Client Experience Begin

when client experience begins for wedding photographers

We’ve been talking a lot about why client experience matters as a photographer on the blog recently. If you’ve read the posts, you know that I truly believe in the idea that how you treat your people will lead you to success. Today, I want to dive into exactly when your client experience begins. You might be surprised to realize that it doesn’t actually start with your sessions. 

Client experience begins before your clients inquire with you!

Wait, what? Yeah. Client experience begins WAY before a client ever inquires with you! Think about it: before you hire someone for a service, what do you do? You probably check out their social media, view their website, and read their reviews. Right? So why would it be any different for someone looking for a photographer? 

With that in mind, it’s time to take a look at all of those parts of your business and figure out what changes to implement so that you’re providing stellar service from start to finish. Start with your social media. Decide if your accounts feel welcome and like they’re meeting a friend, or if it’s a bit more buttoned up. Everyone’s brand and business is different but most people buying a service are going to want a friendly face and business owner to deal with. You can ask the same questions about your website. Is it easy for someone to picture themselves as your client Or is it confusing to understand what you do or offer? 

Finally, you know that I believe in the power of a good review! Are your reviews and social proof easy to find? If not, that’s one thing you can start fixing today! Download my tips for better client reviews and then start sharing them!! Remember, you can create a community that someone wants to be a part of simply by how you present yourself to the world. 

Before your client ever signs on the dotted line, you want them to feel welcome and like they’ve found a friend. Creating an open and welcoming environment to do your job is going to make everyone feel more at ease and really elevate your client experience… and you hardly had to do anything! 

Remember to grab my free tips for getting stellar client reviews! These go a long way in making your client experience welcoming and warm!!

Ready to start gathering reviews about how your client experience feels? Grab my 5 tips to getting better client reviews below!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

see the latest posts

WElcome to the kate dye blog

I'm so glad you're here! Here's where you can find past weddings, anniversary sessions, what is going on with with the #Dyepartyoffour and a a little bit of everything else in between.
Grab a drink and stay awhile!  

Hey, friend!

Are you a Fellow 

Photographer?

I want to help you Fill up your calendar Today!

So an inquiry from your dream client just landed in your inbox. After you do your little happy dance (just me?), 
do the nerves kick in and you wonder what to say or do next?  I've got you!

Grab my guide "5 Ways to Level Up Your Client Communication"
and learn the 5 ways you can nail each and every response to turn those dream clients into real ones!

close

Charleston wedding photographer serving big-hearted couples, photography educator serving my #rideordyestudent crew, and mom of two serving Chick-fil-A more than I'd like to admit.

Menu

Home



Meet kate



weddings



portraits



Education



Blog



contact